We are now accepting Visa, Mastercard, Amex, and JCB in addition to PayPal invoice. We are now accepting Visa, Mastercard, Amex, and JCB in addition to PayPal invoice.

Shipping & Returns

DOMESTIC RETURNS

We hope the item you have purchased will be your favorite, however, if you are not pleased with our product, we’d be happy to exchange or refund it to you within 7 days after receiving the item. For returns or exchanges of your order, please follow these steps:

  • Inform us by email at customercare@aineofficial.com
  • We will provide you with our address to ship your item to
  • Return the item with a delivery service of your choice and at your own expense

 

INTERNATIONAL RETURNS & EXCHANGES

We currently do not have a system that allows us to calculate refunds. Our pricing does not include customs duty, Value Added Tax (VAT), or known in some countries as a Goods and Services Tax (GST). Hence, all international orders are shipped as DDU (Delivered Duties Unpaid). As we have no control over these charges and cannot predict what the cost would be, for that reason, we are unable to process returns for refunds for international orders. 

At this time only product exchange is possible. For international exchange, customers have to bear the costs of returning, including the return shipping charges, taxes, and duties.

 

RETURNS POLICY (CLOTHES)

We want to make sure that our product suits you best, therefore we are pleased to provide you with an easy return policy. The terms for the return are that;

  • The product were only tried to check the right size; they must not have been used or laundered
  • Exchanges are subject to availability
  • The product must be sent back with the original packaging and with the tag on
  • You will be responsible for paying your own return shipping, however in the case of an exchange, we will ship the new size or new item back to you free of charge
  • We do not refund return shipping costs, taxes or duties incurred
  • Currently, all International orders are final sale and may not be return or refund

 Please keep in mind that sale items are non-refundable & non-exchange

 

RETURNS POLICY (HOME COLLECTIONS)

All products that are considered fragile items are not eligible for return for refund, except in the unlikely event of damaged items. Fragile items include anything that can be easily broken, from glassware, ceramic, porcelain, mirror, sculpture, and more. However, if an item arrives damaged or if you receive the wrong item, we'll be happy to offer you a refund or replacement.

In case of a product exchange, you are responsible for the return shipping and original shipping costs. Additionally, for international orders, the shipping costs, import taxes, and duties paid are non-refundable and will not be included in your refund.

 

DAMAGED ITEMS

We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrives damaged, please contact us immediately so we can help you further.

We always offer to send out replacements for damaged items, and in some cases additional compensation, but do not offer a full refund. If you do not wish to be sent a replacement, we kindly ask for you to initiate a refund instead.

Please make sure to take photos of both the package and the damaged product and send them together with other relevant information to customercare@aineofficial.com.

  

DOMESTIC SHIPPING

Shipping to Indonesia is free for all orders on the website. All domestic orders will be carried by JNE (Reg). 

 

INTERNATIONAL SHIPPING

We offer flat-rate international shipping, the shipping fees to your destinations are as follows:

US & Canada Most of Europe North Europe & UK Rest of the world 
$27 on all orders starts at $27 $34 on all orders starts at $17 

These shipping fees do not include duties and customs fees, therefore your delivery might be subject to additional costs depending on your country's regulations. 

Please keep in mind, when you order something from overseas, you may need to pay the customs clearance once the parcel reaches your country. You may also have to go to the nearest local post office to pick it up. When this occurs, we will inform you so that you can settle the customs clearance at your local post.

 

DUTIES AND TAXES

When you buy something from another country, then effectively you become an importer and become liable to customs charges incurred on the parcel. You may be asked to pay additional duties and taxes before the parcel is delivered to your address.

As every country has its own set of rules and regulations for importing. Please take a look at this page to check your country’s regulations on duties and taxes.

Can I track my order?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where do you ship to?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

What are your shipping rates?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!