Shipping & Returns

HOW DO I RETURN MY ORDER?

We hope you enjoyed your purchased, however, if you are not pleased with our product, we’d be happy to refund you within 14 days after receiving the item.

For returns of your order, please follow these steps:

  • Inform us by email at customercare@aineofficial.com
  • We will provide you with our address to ship your item to
  • Return the item with a delivery service of your choice and at your own expense

To be eligible for a refund, your item must be unused, unworn, and in the same condition when you received it, with the tag on. The product must be sent back with the original packaging.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your return does not meet the conditions listed or is returned after 14 days from the delivery date, we will not processed your refund.

Please keep in mind that sale items are non-refundable & non-exchange

 

INTERNATIONAL RETURNS 

Any full-price, unworn and unwashed items may be returned for within 14 days of receiving your order. All orders can be returned by post using the delivery service of your choice. Purchases made using a credit card or PayPal balance may also be refunded via PayPal, depending on your original method of payment.

To arrange a return, contact us at customercare@aineofficial.com, write ‘International return’ with your order number in the subject line. Once your return order has been received by us, please allow up to 24 hour for your refund to be processed. 

 

RETURNS POLICY (HOME COLLECTIONS)

Currently all home products are not eligible for exchange. However, if an item arrives damaged or if you receive the wrong item, we'll be happy to offer you a refund.

Additionally, for international orders, the shipping costs, import taxes, and duties paid are non-refundable and will not be included in your refund.

 

ORDER CANCELLATION AND AMENDMENTS

Please note, we may be unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been shipped. Please contact us at hello@aineofficial.com ASAP and if still in time, we will try our best to accommodate your changes. If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any shipping related charges incurred.  

 

EXCHANGE 

We currently do not accept exchanges. All exchanges will be refunded.

 

DOMESTIC SHIPPING

Shipping to Indonesia is free for all orders on the website. All domestic orders will be carried by JNE (Reg). 

 

INTERNATIONAL SHIPPING

Most packages are delivered within 5-10 days depending on your location. For international orders, we ship with Pos Indonesia tracking number and it will be shipped via DHL Express. The shipping costs start as;

US & Canada

Europe

UK

Rest of the world 

$27 

$27 

$25

$17 

These shipping fees do not include duties and customs fees, therefore your delivery might be subject to additional costs depending on your country's regulations. 

Please keep in mind, when you order something from overseas, you may need to pay the customs clearance once the parcel reaches your country. You may also have to go to the nearest local post office to pick it up. When this occurs, we will inform you so that you can settle the customs clearance at your local post.

CUSTOMS POLICY: IF THE CUSTOMER REFUSES DELIVERY OF THEIR PACKAGE DUE TO A CUSTOMS FEES, YOUR PACKAGE WILL BE CONSIDERED ABANDONED AND DISPOSED OF BY THE DHL AND THEREFORE, YOUR ORDER IS NOT ELIGIBLE FOR A REFUND.

 

How long does shipping take?

Local delivery normally takes 2-3 days to deliver. All domestic orders will be carried by JNE (Reg). If you’d like to arrange faster shipping, please get in touch with us customercare@aineofficial.com

How long does International shipping take?

Overseas delivery will be carried by Express Mail Service and takes 5-10 days. It will depend on which country you order. A tracking number will be provided once your order will be shipped.

If you’d like to arrange faster shipping, please get in touch with us customercare@aineofficial.com

Do I have to pay import duty and taxes?

Yes, but this depends on your country’s regulation as each country has its own laws and regulations for the imported goods brought into a country. In addition, all prices displayed on our website do not include taxes and duties. This means when you order an item from another country, you may be subject to import customs and taxes, in which case you must bear any additional charges for the customs clearance. And these charges must be paid once the parcel has reached the destination country.

As we have no control over these charges and custom policies vary by country, any additional charges for customs clearance must be paid by the recipient of the parcel and again, such charges are not included in the price of our products. Therefore, we will not be responsible for the payment of any import duties and taxes under any circumstances. 

Please take a look at this page to check your country’s regulations on duties and taxes.

Can I return an item if I don’t want to pay duties?

We can’t offer a refund for returned products because the customer wishes to avoid paying any customs duties imposed. When ordering our product, you agree to pay any import duty and taxes which may be imposed by your country's government. If you refuse to pay any duties and taxes imposed and thereby prevent delivery of your order, you will remain liable for these customs charges incurred on the package. In this instance, the package will be abandoned, and your purchase will not be refunded.

If you have failed to retrieve your parcel and it is being returned to us, please be advised that the original shipping costs for your order are also non-refundable. 

What currency do I pay for my purchase?

All prices listed on our site are displayed in your local currency. While the content of your cart is displayed in your currency, you will be charged using USD at the most current exchange rate. Our store is hosted on Shopify Inc., they provide us with the online e-commerce platform that allows us to sell our products to customers throughout the world. However, our country is not on the list of supported countries for Shopify Payments just yet, which is a feature that enables customers to pay in their local currency. 

We use a third-party service that allows us to display and process your order in local currency. The bank that issued your credit card determines the exact currency rate that you will pay. To get an estimate of approximately what the exchange rate currently is, please use an online currency converter.

Want to know anything else?

If you have other questions that are not listed above, we’d love to hear your enquiry at customercare@aineofficial.com