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Terms & Conditions

PRIVACY

We value the privacy and security of the information that you share with us. When you order something from our store, we collect the personal information you give such as your name, address, contact number, and email. This information, that you have provided for us is used strictly to process and fulfill your order, we will not sell or redistribute any of your information to any third party.

If we request your personal information for email marketing, we will ask you directly for your expressed consent. With your permission, we may send you emails about our store, new products, and other updates. 

 

PRICING  

The prices offered to our customers through our vendor may differ from those we offered on the website. It means our vendor can sell it to the customer at a different price from our website, but every customer who buys the same product will pay the same price. These differences, in part, due to the other cost associated with the consignment agreement, seasonal promotions, staff wages, shipping cost, and currency rates.

All prices are carefully checked, and we will always ensure their accuracy. But in the event of mistake in pricing, we reserve the right to correct any errors. We are also qualified to cancel any order based on an incorrect price. Such corrections can be made after an order is accepted.

 

SALE

All sale items are considered a final sale. Only regular priced items may be refunded, unfortunately sale items cannot be returned and exchanged. Our sale item are sample and last season’s collection and might have minor defects on the surface. If you want to make sure the items is acceptable for you, please contact us at customercare@aineofficial.com for a detailed description.

 

EXCLUSIVITY

Certain products or services may be available online through the website. These products may have limited quantities and not available anywhere except the website. But in the event of a collaboration with our vendor, some products can be exclusively available only at our vendor. In addition, the vendor shall not independently appoint other distributors without prior agreement with us.

 

ETHICS INITIATIVES

Our independent brand consists of a small dedicated team and we strive to promote ethical practices and raise awareness. As we passionately believe in the importance of kindness, we are happy doing what we can to be ethical. 

The support we received from you by choosing our products made us becoming part of the socially responsible business. Our roles in Social Responsibility issue are as follows:

  • Treating our workers and customers fairly
  • We don't enforce a strict production schedule, hence we allow slower production
  • We ensure our workers are paid a living wage
  • No unfair and harsh working contract was made
  • We allow our workers to work on a side business/freelancing
  • No child labor practices and forced labor
  • Transparent and responsible payment
  • We provide our workers with flexible holiday time off
  • Charging customers fairly for goods or service
  • Commitment to not discriminate and priorities Gender Equality

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